all appointments must be canceled 24 hours prior to the appointment time. it is the customer’s responsibility to receive confirmation, time, and date of cancellation. if cancelling after hours, please leave a detailed message: name, address and time of appointment if appointment was booked on the same day, minimum cancellation time is 4 hours prior to appointment time. should these measures to cancel an appointment not be taken, the cost of the service call ( $90+HST) will be charged. payment must be made within 24 hours of the original appointment. call us for more details 705-999-5699